IT documentation is critical for effectively managing a business’s technology systems.

What is IT documentation?

IT documentation is all recorded information related to the IT infrastructure and environment of a business. This typically includes system configurations, credentials, networking equipment, service providers, vendor contacts, and more.

What’s it for?

Documentation serves as a resource for business owners and their IT teams, aiding in troubleshooting known issues and referencing best practices.  Having detailed and comprehensive documentation simplifies onboarding and offboarding procedures, reduces the time required for repetitive tasks, and provides a single source of truth for crucial information.  A well-documented IT system provides a greater level of business continuity, minimizes downtime, and enhances cybersecurity.

How do you currently handle documentation for your business?  Does your current provider offer any assistance?  If you don’t know the answer to these questions, then you should reach out to the team at Onward to discuss how our Premier IT Support plan address these concerns and more.